Appeals and Complaints

Grounds for Appeal
General	An appeal must cite one of the following circumstances: The documented policies and procedures of pmdan were not followed. The documented policies and procedures of pmdan do not allow for a fair and impartial assessment of the appellant’s competence.
Exclusions	Appeals may not to be used to supply additional evidence of competence.
Filing an Appeal
Period for Appeal	Appeals must be submitted within 30 calendar days of the decision being appealed.
Refunds	The appeal fee will be refunded in full if the result reverses the original decision.
Timing	A decision will be given to the appellant within 60 days of receipt of the appeal.
Required Contents of Appeal Letter	The appeal must include at least the following: Name of the appellant. Payment of the current fee as shown here: Fee-Schedule. Date of the exam or interview whose results are being appealed. Grounds for the appeal. Suggested corrective action (i.e., Exam Recheck or Assessment Review).
Submission	Appeals must be submitted to pmdan’s Certification Appeals Committee Chair. Contact information is available on the pmdan website. Appeals may be sent via surface mail, an express delivery service, or email.
Verification	It is the appellant’s responsibility to verify that the appeal was sent prior to the expiration of the appeal period, and to verify that the appeal was received.

Procedure for Conducting an Exam Recheck
Staffing	The Exam Recheck will be performed by two assessors who were not involved in scoring the original exam. The assessors will be appointed by the Certification Appeals Committee Chair and will be compensated according to pmdan’s normal practices.
Process	The Exam Recheck Assessors will determine an appropriate approach to the exam recheck based on what is being challenged. They may review any or all of the activities related to the assessment decision. They may interview the appellant or anyone else involved in the process of administering and scoring the exam.
Decision	The Exam Recheck Assessors will provide a written report of their findings to the Board of Directors of pmdan’s Certification Body. This report will include their recommended disposition of the appeal and any other required corrective action. The decision of the Board of Directors of pmdan’s Certification Body is final and cannot be appealed further.

4. Procedure for Conducting an Assessment Review
Staffing	The Assessment Review will be performed by two assessors who were not involved in scoring the original exam. The assessors will be appointed by the Certification Appeals Committee Chair and will be compensated according to pmdan’s normal practices.
Process	The Assessment Review Assessors will determine an appropriate approach to the Assessment Review based on what is being challenged. They may review any or all of the activities related to the assessment decision. They may interview the appellant or anyone else involved in the process of performing the assessment. However, they may *not* consider additional evidence of competence that was not provided in the appellant’s original application.
Re-interviewing	If the Assessment Review assessors determine that the assessment interview must be redone, it will be redone according to pmdan’s standard interview procedures.
Decision	The Assessment Review Assessors will provide a written report of their findings to the Board of Directors of pmdan’s Certification Body. This report will include their recommended disposition of the appeal and any other required corrective action. The decision of the Board of Directors of pmdan’s Certification Body is final and cannot be appealed further.

Fees for Exam Retakes		Appeals Fees
Level	Fee	Type of Appeal	Fee
IPMA Level C®	$200	Exam Recheck, Levels C and D	$100
IPMA Level D®	$200	Assessment Review, Levels A, B and C	$300
· Retakes must be requested and paid for within 60 days of notice of a failed exam, and taken within 1 year of payment. · There is no limit to the number of retakes allowed.		· For details, see Appeals Policy. · Fees are designed to be high enough to discourage frivolous appeals, but not so high as to create a barrier to redress for legitimate concerns.