Refund Policy

Refund Policy

1. Eligible Refunds

Service Refund Eligibility Condition
Webinars & Events Full refund Cancellation ≥ 48 hours before event
Webinars & Events No refund Cancellation < 48 hours before event
Membership Fees Non-refundable Once membership is activated
Training Programs Full refund Within 5 days of payment, access not granted
Training Programs No refund Once training access has been granted
Duplicate Payments Full refund Verified within 5–10 business days
Failed Transactions Not charged No payment processed

2. Refund Processing

• All approved refunds are processed via the original payment method.
• Processing time is typically 5–10 business days, subject to the payment provider.
• PMDAN will confirm refund approvals by email.

3. Chargebacks and Disputes

• Customers must contact PMDAN directly at [email protected] before initiating any chargeback or payment dispute with their bank or card provider.
• Fraudulent or unjustified chargebacks may result in suspension of services and access.
• PMDAN will cooperate fully with payment provider dispute resolution processes.

4. How to Request a Refund

To request a refund, send an email to [email protected] with:
• Full name
• Transaction reference number
• Service purchased
• Reason for refund request

5. Policy Updates

PMDAN reserves the right to update this policy at any time. Any changes will be published on the PMDAN website (https://pmdan.org/) and will take effect from the date of publication. Continued use of PMDAN services following any update constitutes your acceptance of the revised policy.